Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders or the general public. Two distinct categories of crisis need to be recognized. In one we lump all those sudden events over which we have no control, such as product tampering by outside forces or natural disasters. Even in these situations, there are always some actions we can take: tamper-proof packaging, liability insurance and proper protocols. The second category contains all those events that might have been avoided, if we had chosen to take necessary precautionary actions to protect ourselves and the public.These are the situations where leaders are blamed for the crisis.
Crisis management is a situation-based management system that includes clear roles and responsibilities and process related organizational requirements company-wide. The response shall include action in the following areas:....
